/* REDIRECTED ADDRESS */ On Employability
On Employability

As Vice-President of Country Club Chevrolet, Tom Armao PhotoTom Armao knows the value of customer service.

He demands it of his staff - from salesperson to mechanic - and it has earned his business a reputation that's among the best in the area. To put it plainly (a trait for which Armao is widely known), employability at Country Club equals commitment to customer service.

"Customer service skills are vital. I can have the best facility and the best inventory and everything else, but if I have no customers I don't have a business. Customer service skills are the ability to listen... It sounds corny, but putting the customer first, being genuinely concerned about their problem."

"[It's not only] giving them good service just because it's routine and needed," he continues, "but being upbeat for the customer and understanding their situation. Trying to solve their problems, and being 'wired' to where that's one of your goals."

Armao makes it clear that a commitment to customer satisfaction is his expectation of all employees, whether they have direct contact with the customer or not.

"It's the attitude of the technicians who get things fixed in a timely fashion. Genuinely being interested in a positive outcome for the customer is something that rings through in every department."

Armao asserts that achieving customer satisfaction comes of "the ability to work together, regardless of what department we're in. That's an imperative."

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Deb Ballentine is the Plant Manager Deb Ballentine Photoat Corning Life Sciences in Oneonta, manufacturers of injection molded parts for the medical device industry.

They service academia, research and development and major pharmaceutical companies for drug development, and are one of the largest employers in the area. We asked her what she looks for in an employee.

"Two things. The fundamental skills that they bring to the workplace are a basic requirement. But, even bigger than that is wanting to work."

"We are very proud that in our facility, the absentee rate is very, very low," she continues. "We work a 3-shift operation, 5 days a week. Sometimes we work on the weekends. When people don't show up for work that puts us in a bind. Can we meet the demand? And do we have to cause other people to work overtime, which incurs cost for us?"

Ballentine advises that any candidate for employment at Corning understand, "Work ethic is a really important thing that the person either needs to demonstrate via their discussion through the interview or prior work record."

"Work ethic is really important to us."

"The other thing that's important," adds Ballentine, "is the willingness to work with others. All of our jobs are dependent upon each other. It's not that we have cadres of little teams, but we also don't work independently. So people have to be willing - they don't have to like them - but they certainly have to be willing to work together."

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